Privacy
raosoft Privacy Policy
This Privacy Policy describes how raosoft collects, uses, stores, and protects the personal information of users on our platform — including Filipino players who deposit and withdraw in Philippine Peso (PHP).
Last updated: June 2025
1. What Information Does raosoft Collect?
When you register and use the raosoft platform, we collect several categories of information to operate our services effectively and securely:
- Account Information: Your full name, date of birth, email address, username, and any identity verification documents submitted during the registration or verification process.
- Payment and Transaction Data: Deposit and withdrawal records, payment method details, and transaction history. All financial transactions are conducted in Philippine Peso (PHP) and are stored to comply with financial regulations.
- Device and Browser Data: IP address, device type, operating system, browser version, and screen resolution. This data helps us detect suspicious activity and optimize platform performance across mobile and desktop devices.
- Usage Data: Pages visited, games played, session duration, clicks, and navigation patterns within the raosoft platform.
- Cookies and Tracking Data: Small data files stored on your device that help us maintain your session, remember your preferences, and analyze platform usage. Details are covered in Section 3 below.
2. Why Is Your Data Used?
raosoft uses the information we collect for the following purposes:
- To create and manage your player account, including identity verification and age confirmation (21+ requirement).
- To process deposits, withdrawals, and other financial transactions in PHP through supported local payment methods.
- To deliver the gaming services you request, including sportsbook, live casino, and slot games.
- To communicate with you about your account, transactions, platform updates, and promotional offers you have opted into.
- To detect, investigate, and prevent fraud, unauthorized access, and violations of our Terms and Conditions.
- To comply with applicable laws and regulations of the Republic of the Philippines, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- To improve platform performance, user experience, and the overall quality of our services based on aggregated usage data.
We do not sell your personal data to third parties for their own marketing purposes.
3. Cookies and Tracking Technologies
raosoft uses cookies and similar technologies to enhance your experience on our platform. These include:
- Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account during active use.
- Functional Cookies: Store your preferences such as language settings and game display options so you do not need to reconfigure them on each visit.
- Analytics Cookies: Collect aggregated, anonymized data about how users interact with the raosoft platform. This data is used internally to identify areas for improvement.
Most browsers allow you to manage or disable cookies through their settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform. raosoft does not use cookies to serve external advertising on your other browsing activity.
4. Data Storage, Security, and Third-Party Sharing
raosoft takes the security of your personal information seriously. We apply industry-standard measures to protect your data, including:
- Encrypted connections (TLS/SSL) for all data transmitted between your browser or app and our servers.
- Restricted internal access to personal and financial data, limited to authorized personnel who require it for operational purposes.
- Regular security reviews and monitoring to identify and address potential vulnerabilities.
Your data is stored on secured servers. Retention periods are determined by legal obligations and the nature of the data. Account data is retained for as long as your account remains active and for a period afterward as required by Philippine law.
raosoft may share your data with the following categories of third parties, strictly as required:
- Payment Processors: To facilitate PHP deposits and withdrawals through local payment channels.
- Regulatory Authorities: When required by law, court order, or government directive.
- Identity Verification Services: To fulfill KYC and AML compliance obligations.
We do not share your personal data with third parties for their own commercial or marketing use.
5. Your Rights as a User
As a registered member on the raosoft platform, you have the following rights regarding your personal data:
- Right to Access: You may request a summary of the personal data we hold about you at any time.
- Right to Correction: If any of your personal information is inaccurate or outdated, you may request that it be corrected.
- Right to Deletion: You may request that your personal data be deleted, subject to our legal obligations to retain certain records for compliance purposes.
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe.
6. Protection of Minors and Policy Updates
raosoft strictly prohibits individuals under 21 years of age from registering or using our platform. We do not knowingly collect personal data from minors. If we become aware that an account belongs to a person under the age of 21, we will suspend the account and delete the associated data without delay.
If you believe that a minor has registered on the raosoft platform, please notify our support team immediately at [email protected] so we can investigate and take appropriate action.
raosoft may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform following any update constitutes your acceptance of the revised policy.
For any questions about this Privacy Policy or how your data is handled on the raosoft platform, visit our FAQ page or contact us directly at [email protected].